Privacy Policy

Last Updated: March 8, 2026

ServeBot Rentals ("we," "us," or "our") operates the website www.servebotrentals.com and provides tennis ball machine rental services in the Greater Boston area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you make a booking or contact us, we collect:

• Name — to identify you for the rental
• Email address — to send booking confirmations and communicate with you
• Phone number — to coordinate pickup/delivery and for urgent communication
• Delivery address (if applicable) — to deliver and retrieve equipment
• Booking preferences — rental type, dates, pickup/delivery choice, and any notes you provide

1.2 Payment Information

Payment is processed securely by Stripe, Inc., our third-party payment processor. When you make a payment:

• Your credit/debit card information is collected and processed directly by Stripe
• We never receive, see, or store your full card number, CVV, or other sensitive payment details
• We receive only a confirmation of payment status, transaction ID, and payment intent from Stripe

Stripe's handling of your payment data is governed by the Stripe Privacy Policy. Stripe may share your data with its service providers and affiliates as described in their policy.

1.3 Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and analytics services:

• IP address (used for rate limiting and security)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Data Used
Process and manage your booking	Name, email, phone, rental details
Communicate about your rental (confirmations, reminders, pickup/delivery coordination)	Email, phone
Process payments and refunds	Payment info (via Stripe)
Deliver and retrieve equipment	Delivery address
Prevent fraud and abuse	IP address, booking patterns
Improve our website and services	Analytics data
Respond to your inquiries	Email, phone, message content

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only with the following parties, and only as necessary:

3.1 Service Providers

Provider	Purpose	Data Shared
Stripe	Payment processing	Payment details, email, booking metadata
Supabase	Database hosting	Booking records (name, email, phone, rental details)
Vercel	Website hosting	Server logs (IP addresses, request data)
Google Analytics	Website analytics	Anonymized usage data, cookies

Each of these providers is contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request, or if necessary to protect our rights, safety, or property.

4. Data Retention

We retain your personal information only as long as necessary:

• Booking records: Retained for 3 years after the rental date for accounting, tax, and dispute resolution purposes
• Contact information: Retained until you request deletion
• Website analytics data: Retained per Google Analytics' standard retention settings (14 months)
• Payment records: Retained by Stripe per their data retention policy

5. Data Security

We take reasonable measures to protect your personal information, including:

• All data transmitted between your browser and our website is encrypted using TLS/SSL (HTTPS)
• Payment information is handled exclusively by Stripe, a PCI DSS Level 1 certified processor
• Database access is restricted and authenticated
• We implement rate limiting to prevent abuse

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Under Massachusetts law and applicable regulations, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Know what information we collect and how it is used

To exercise any of these rights, contact us at jzclaws1@gmail.com or (617) 334-5083. We will respond within 30 days.

7. Cookies and Tracking

7.1 What We Use

• Google Analytics (GA4): We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymized data about page views, traffic sources, and user behavior. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Essential cookies: Required for the booking form to function properly (e.g., maintaining form state).

7.2 What We Do NOT Use

• We do not use advertising or remarketing cookies
• We do not use social media tracking pixels
• We do not sell cookie data to third parties

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete that information.

If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Stripe checkout, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected individuals and the Massachusetts Attorney General's Office in accordance with Massachusetts General Laws Chapter 93H, Section 3. Notification will be made as promptly as possible and without unreasonable delay.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Phone: (617) 334-5083
• Email: jzclaws1@gmail.com
• Location: Newton, MA